Shipping policy
Shipping Policy
Order Processing
All of our products are made to order through our trusted print-on-demand partner, Gelato. Once your order is placed, production typically begins within 1–3 business days.
After production is completed, your order will be shipped to the address provided during checkout.
Estimated Shipping Times
Shipping times vary depending on the destination and product type.
- United States: 3–7 business days
- Canada: 4–10 business days
- Europe: 3–7 business days
- Australia & New Zealand: 4–10 business days
- Rest of the World: 7–20 business days
Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, product type, and quantity ordered.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information (when available).
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrect addresses provided at checkout.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us. We will work with our shipping partners to investigate and assist in resolving the issue.
Damaged Items
If your order arrives damaged or defective, please contact us within 14 days of delivery and provide photos of the issue. We will arrange a replacement or refund where applicable.
Contact Us
If you have any questions regarding shipping, please contact our customer support team through our contact page or email us at
[ luzec.official@gmail.com ].